Workers Compensation Claims Manager

Insurance Placement Solutions (IPS) has an immediate opening for a Workers’ Compensation Claims Manager with our client in Irving, Texas. This is a direct-hire, in-office opportunity overseeing workers’ compensation claims operations, including Claims Supervisors, Claims Examiners, and support personnel. The position focuses on operational leadership, claims quality, staff development, financial oversight, and client service.

In this role, you’ll manage the daily operations of a workers’ compensation claims unit, providing leadership and direction to Claims Supervisors and their teams. You’ll oversee claims-handling quality, staffing, financial controls, compliance, and client relationships while ensuring consistent service delivery and effective claims administration.

Workers’ Compensation Claims Manager Responsibilities

• Manage Claims Supervisors, Claims Examiners, and Claims Assistants across assigned workers’ compensation operations
• Oversee staff performance, coaching, development, and disciplinary matters in coordination with Human Resources
• Monitor claim inventories, workloads, staffing levels, and daily operational performance
• Oversee claims-handling activities, including claim reviews, delays, denials, and time-sensitive decisions
• Conduct claim-file reviews to evaluate documentation, reserve adequacy, compliance, and claims-handling quality
• Review and approve reserve changes, claim payments, awards, and settlements within designated authority
• Oversee daily check runs, payment registers, and established financial controls
• Coordinate staffing coverage during employee absences and vacancies
• Develop and deliver staff training on workers’ compensation regulations, procedures, and claims-handling practices
• Prepare and review monthly client reports and participate in client file reviews
• Coordinate internal and external audits and oversee corrective action plans
• Monitor vendor performance and resolve escalated claimant, vendor, and client concerns
• Manage assigned client accounts and collaborate with sales and service teams on account needs and proposals
• Monitor branch expenses and approve invoices within delegated authority
• Ensure compliance with Texas workers’ compensation regulations, company policies, and client-specific handling instructions

Qualifications

• 5–10 years of workers’ compensation claims handling experience
• Minimum of 2–3 years of claims management experience overseeing Claims Supervisors
• Experience managing workers’ compensation claims operations, staffing, and team performance
• Experience with subscriber workers’ compensation claims
• Strong knowledge of Texas workers’ compensation laws, regulations, and claims-handling requirements
• Experience overseeing claim quality reviews, reserve authority, financial controls, and client service
• High school diploma or GED required

Preferred

• Experience managing workers’ compensation claims for cities, counties, municipalities, or other public entities
• Bachelor’s degree in a related field

Licensing & Certifications

• Active Texas Workers’ Compensation Adjuster License required

About Insurance Placement Solutions

Insurance Placement Solutions is a staffing and recruiting firm specializing in the insurance industry. We connect talented professionals with temporary, temp-to-hire, and direct-hire opportunities at leading insurance organizations across the United States.

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