Workers’ Compensation Claims Supervisor

Insurance Placement Solutions (IPS) has an immediate opening for a Workers’ Compensation Claims Supervisor with our client. Candidates must have at least 5 years of workers’ compensation claims-handling experience, 2 years of supervisory experience, and an active adjuster license in Minnesota, Michigan, or Indiana, or qualifying home-state and reciprocal licensing.

In this role, you’ll oversee the daily operations of a workers’ compensation claims unit, supervising Claims Examiners and Claims Assistants to ensure timely, accurate, and compliant claims handling. You’ll provide technical guidance, conduct file reviews, monitor performance, approve reserves and payments, coordinate training, and collaborate with clients and management to resolve claims and service issues.

Workers’ Compensation Claims Supervisor Responsibilities

• Supervise Claims Examiners and Claims Assistants, providing daily direction, coaching, and performance oversight
• Monitor staffing levels, distribute caseloads, and ensure appropriate claims coverage
• Conduct claim file reviews to evaluate accuracy, timeliness, regulatory compliance, and adherence to client requirements
• Provide technical guidance on compensability, claim strategies, action plans, denials, payments, and recoveries
• Review and approve claim reserve changes and payments within designated authority
• Monitor claim diaries, reporting deadlines, coding accuracy, and overall claims handling performance
• Prepare supervisory reports and analyze team performance, claims activity, and service metrics
• Conduct team meetings, performance evaluations, and employee development discussions
• Participate in hiring, onboarding, and training new claims personnel
• Coordinate internal and external training on workers’ compensation regulations, claims procedures, and best practices
• Prepare for claims audits, evaluate findings, and implement corrective actions as needed
• Participate in client claim reviews and address outstanding action items and service concerns
• Evaluate vendor performance and coordinate appropriate vendor resources
• Provide claims handling coverage during examiner absences or staffing vacancies
• Collaborate with management, operations, and client service teams to maintain service quality and client satisfaction

Qualifications

• Minimum of 5 years of workers’ compensation claims handling experience
• Minimum of 2 years of supervisory experience overseeing claims personnel
• Strong technical knowledge of multi-state workers’ compensation laws, regulations, and claims handling practices
• Experience supervising Claims Examiners, monitoring caseloads, and conducting claim file reviews
• Experience evaluating claim reserves, payments, litigation strategies, and claims resolution plans
• Ability to coach employees, evaluate performance, and address operational or service issues
• Strong analytical, organizational, communication, and problem-solving skills
• Ability to manage competing priorities, maintain deadlines, and respond promptly to client needs

Preferred

• Bachelor’s degree in a related field
• Experience managing workers’ compensation claims across multiple jurisdictions
• Experience conducting claims audits, preparing client reports, and participating in client file reviews
• Experience developing claims personnel through training, coaching, and performance management

Licensing & Certifications

• Active Minnesota, Michigan, or Indiana adjuster license required, or an active home-state license with full reciprocity for the required jurisdictions
• Ability to maintain all applicable state adjuster licenses and certifications

Work Arrangement

• Fully remote position open to qualified candidates throughout the United States

About Insurance Placement Solutions

Insurance Placement Solutions is a staffing and recruiting firm specializing in the insurance industry. We connect talented professionals with temporary, temp-to-hire, and direct-hire opportunities at leading insurance organizations across the United States.

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