Construction Defect Unit Manager

Insurance Placement Solutions (IPS) has an immediate opening for a Construction Defect Claims Unit Manager with our client. This is a fully remote, direct-hire opportunity open to qualified candidates throughout the United States. Candidates must have extensive claims and litigation experience, preferably involving construction defect claims, with prior claims supervisory experience strongly preferred.

In this role, you’ll oversee a team of claims professionals responsible for managing complex construction defect claims. You’ll provide technical guidance, monitor claims-handling quality, oversee litigation and settlement strategies, and support team performance while ensuring compliance with applicable regulations and client requirements.

Construction Defect Claims Unit Manager Responsibilities

• Oversee the daily operations of a construction defect claims unit and its assigned claims professionals
• Provide technical guidance on complex construction defect claims involving coverage, liability, damages, and litigation
• Monitor claim inventories, workloads, productivity, and claims-handling quality
• Review complex claim files to evaluate coverage decisions, reserve adequacy, litigation strategies, and settlement opportunities
• Oversee heavily litigated claims and coordinate with defense counsel on claim resolution strategies
• Review and approve reserves, settlements, and claim payments within designated authority
• Ensure timely investigations, accurate documentation, and appropriate claim resolution
• Coach, mentor, and evaluate claims personnel to support professional development and performance improvement
• Identify training needs and promote consistent claims-handling practices across the unit
• Monitor litigation expenses, vendor performance, and claim outcomes
• Address escalated claim issues and collaborate with clients, attorneys, and internal management
• Conduct claim-file reviews and support internal and external audits
• Ensure compliance with applicable regulations, company procedures, and client-specific handling instructions

Qualifications

• Minimum of 7 years of overall claims handling and litigation experience
• Experience managing complex claims involving coverage, liability, litigation, and settlement negotiations
• Strong technical knowledge of construction defect or related liability claims
• Experience reviewing claim reserves, litigation strategies, and settlement authority
• High school diploma or equivalent required

Preferred

• Minimum of 2 years of claims supervisory experience or similar management experience
• Direct experience overseeing construction defect claims
• Associate degree, bachelor’s degree, or higher
• Industry designation such as AIC, ARM, CPCU, SCLA, or equivalent

Licensing & Certifications

• Must possess or be able to obtain a Florida Adjuster License and any other required jurisdictional licenses

About Insurance Placement Solutions

Insurance Placement Solutions is a staffing and recruiting firm specializing in the insurance industry. We connect talented professionals with temporary, temp-to-hire, and direct-hire opportunities at leading insurance organizations across the United States.

ID: 006Uw00000fZ8G4