Workers’ Compensation Claims Supervisor | CA experience

Insurance Placement Solutions (IPS) has an immediate opening for a Workers’ Compensation Claims Supervisor with our client. This is a fully remote, temporary opportunity to oversee a team of approximately 5 California workers’ compensation claims examiners. Candidates must have recent supervisory experience managing a claims team and strong knowledge of California workers’ compensation laws, regulations, and claims-handling practices.

In this role, you’ll provide day-to-day leadership and oversight of a California workers’ compensation claims team, ensuring claims are handled accurately, efficiently, and in accordance with regulatory requirements and client expectations. You’ll review claim activity, provide technical guidance, monitor performance, support complex claim resolution, and work closely with examiners and management to maintain quality and productivity standards.

Workers’ Compensation Claims Supervisor Responsibilities

• Supervise a team of approximately five California workers’ compensation claims examiners
• Provide daily leadership, coaching, and technical guidance to assigned claims staff
• Oversee claims handling to ensure compliance with California workers’ compensation laws, regulations, and established best practices
• Review complex and litigated claims and assist examiners with claim strategies and resolution plans
• Monitor claim investigations, compensability determinations, benefit administration, and reserve adequacy
• Provide guidance on litigation management, settlement negotiations, and claim exposure evaluation
• Conduct claim file reviews to evaluate quality, accuracy, timeliness, and regulatory compliance
• Monitor team workloads, diary management, productivity, and claims performance
• Identify opportunities to improve claims processes, team efficiency, and service delivery
• Address escalated claims issues and provide direction on complex or sensitive matters
• Communicate with clients, management, defense counsel, and other stakeholders regarding claim developments and performance
• Support staff development through ongoing feedback, training, and performance management
• Prepare and review claims reports and participate in management and client claim reviews
• Ensure adherence to internal claims-handling guidelines, regulatory requirements, and client service expectations

Qualifications

• Recent supervisory experience managing a workers’ compensation claims team required
• Strong knowledge of California workers’ compensation laws, regulations, and claims-handling requirements
• Experience overseeing workers’ compensation claims examiners or adjusters
• Strong understanding of complex indemnity claims, litigation management, reserving, and settlement practices
• Ability to provide technical direction and resolve escalated claims issues
• Experience conducting claim file reviews and monitoring team performance
• Strong leadership, coaching, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to independently manage team priorities and maintain performance standards in a remote environment

Preferred

• Experience supervising California workers’ compensation indemnity and litigated claims
• Experience with claims quality assurance, performance reporting, and process improvement

Licensing & Certifications

• California Self-Insurance Administrator (SIP) Certificate preferred but not required

About Insurance Placement Solutions

Insurance Placement Solutions is a staffing and recruiting firm specializing in the insurance industry. We connect talented professionals with temporary, temp-to-hire, and direct-hire opportunities at leading insurance organizations across the United States.

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