Workers Compensation Claims Team Leader | Dallas, TX area

Insurance Placement Solutions (IPS) has an immediate opening for a Workers’ Compensation Claims Team Leader with our client in Irving, Texas. This is a direct-hire, in-office opportunity overseeing a team of workers’ compensation claims professionals. The position focuses on team leadership, technical oversight, claims quality, and compliance rather than managing an individual caseload.

In this role, you’ll provide day-to-day supervision and technical guidance to a team of 10 or more claims personnel. You’ll oversee claims-handling quality, monitor team performance, review complex claims, approve authority requests, and work closely with management and clients to ensure consistent claims administration and service delivery.

Workers’ Compensation Claims Team Leader Responsibilities

• Supervise a team of 10 or more workers’ compensation Claims Examiners and support staff
• Provide daily work direction, technical guidance, and operational support to assigned personnel
• Monitor team performance, claim inventories, diary compliance, and workflow
• Conduct claim-file and quality reviews to evaluate reserves, documentation, compliance, and claim strategies
• Review complex claims involving coverage, liability, exposure, litigation, and settlement strategies
• Review and approve claim authority requests within designated limits
• Ensure compliance with Texas workers’ compensation regulations, company best practices, and client handling instructions
• Coach and mentor claims personnel and identify training and development needs
• Partner with Claims Supervisors on employee performance, technical development, and quality improvement
• Serve as a technical resource for management, client services, and clients
• Monitor significant claim developments and escalate high-exposure or sensitive matters as appropriate
• Address workflow concerns, service issues, and operational risks with management
• Support consistent claims-handling practices and timely resolution of assigned team claims

Qualifications

• Minimum of 5 years of workers’ compensation claims handling experience
• Minimum of 1–2 years of claims team leadership or supervisory experience
• Experience handling complex workers’ compensation indemnity claims
• Experience with subscriber workers’ compensation claims
• Strong knowledge of Texas workers’ compensation regulations and claims-handling requirements
• Experience reviewing claim files, reserves, settlement authority, and claims-handling quality

Preferred

• Experience handling workers’ compensation claims for cities, counties, municipalities, or other public entities
• Bachelor’s degree in a related field
• Proficiency with Microsoft Word and Excel

Licensing & Certifications

• Active Texas Workers’ Compensation Adjuster License required

Work Arrangement

• Direct-hire opportunity
• In-office position in Irving, Texas
• No remote or hybrid option
• Leadership position with no assigned personal caseload

About Insurance Placement Solutions

Insurance Placement Solutions is a staffing and recruiting firm specializing in the insurance industry. We connect talented professionals with temporary, temp-to-hire, and direct-hire opportunities at leading insurance organizations across the United States.

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